This policy applies to all services, projects, and consultancy agreements entered into with Xolani Group.
As Xolani Group provides engineering, civil, construction, and NDT services, refunds and returns are handled differently than for physical products.
Before project commencement: Clients may cancel a signed contract within 7 business days of agreement. A full refund of any deposit will be issued, less administrative fees.
After project commencement: Refunds will be calculated based on work completed, resources allocated, and costs incurred up to the cancellation date.
Eligibility: Refunds are considered if:
Services delivered materially deviate from agreed specifications.
Xolani Group fails to commence work within the agreed timeframe without reasonable cause.
Non-refundable items:
Consultation fees once services have been rendered.
Third-party costs (e.g., permits, subcontractor fees) already incurred on behalf of the client.
Refunds will be processed within 14 business days of approval.
If Xolani Group supplies equipment or materials as part of a project:
Returns are accepted only if items are defective or not as specified.
Requests must be made within 10 business days of delivery.
Returned items must be unused and in original condition.
Clients are encouraged to first raise concerns directly with their project manager.
If unresolved, disputes will be escalated to Xolani Group’s customer service team at info@xolanigroup.com or +27 (84) 819 0560.
Formal disputes may be resolved under South African consumer protection laws.
Refunds and returns are not available for:
Completed projects where deliverables meet agreed specifications.
Delays caused by external factors beyond Xolani Group’s control (e.g., government approvals, weather conditions).
For all refund and return inquiries, please contact:
Email: solani@xolanigroup.com
Phone: +27 (84) 819 0560
Office: Silverlakes Office Park, Von Backstrom Street, South Africa
✅ Key Takeaway: Since Xolani Group is a service-based engineering company, the refund and return policy focuses on contract cancellations, service quality disputes, and defective materials supplied. This ensures transparency while protecting both the client and the company.
